Claims
- What happens if my pet passes away?
- When do I get 20% of my premium paid back if I don’t claim with my Moneyback policy/option?
- What happens if my cover runs out?
- What is my excess, and how does it work?
- Can you cover behaviour conditions?
- What is liability cover?
- Do you offer a no claims discount?
- Can you pre-authorise my claim?
- Can you pay claims directly to my vet?
- How long will it take to assess a claim?
- How do I prove the value of my pet if I need to make a claim?
- What will I need to submit a claim?
- How long do I have to submit a claim?
- What are the waiting periods before I can claim?
- What happens if my claim is lower than my MoneyBack amount?
- What should I do if my pet returns after being declared lost or stolen?
- What reward can I offer if my pet goes missing?
- Can you help with posters/flyers for finding my pet?
- Can you help find my pet?
- What is my claims limit for bilateral conditions?
- How do I make a claim?
- Do I need a claim form?
- How do I submit a continuation claim for an ongoing condition?
- My pet is sick
- What is unlimited vet support?
- How do I get an update on my claim?
- How to contact the claims team
- How do I track my claim?
- When will I receive my refund?