How do I submit a continuation claim for an ongoing condition?

Remember, for policies purchased or renewed after August 1st, 2024, we’ll ask you to submit all claims within six months of the treatment date. You should submit your claim as soon as possible.

For policies purchased before August 1st, 2024, up until your next renewal, we’ll ask you to submit all claims within 12 months of the treatment date. You should submit your claim as soon as possible.

So if your pet has an ongoing condition, please make sure you've claimed for each individual treatment within the specified time frame.

Again, you should submit claims as soon as possible.