We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return.
If you'd like to submit a claim online, you can log in to My Account and follow the on-screen guidance. To register your claim over the phone, please call our Claims team. You can find our contact details on our contact us page.
If you have Lost or Stolen cover as part of your plan, please read your handbook to confirm the details of what we'll cover.
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