Other
- How to Check Your Claim Status
- What to Do If Your Claim is Delayed
- How to Submit a Pet Insurance Claim
- Declined Claims and Documentation Issues
- Clinical History and Claim Submission for Vets
- Submitting Claims via the Vet Portal
My Account
Contact Us
- How do I raise a complaint or submit feedback?
- How do I cancel my plan?
- How do I update my policy?
- How do I ask a question about my existing cover?
- Where are my Policy Documents?
- I haven't received the validation email to set up My Account
Quotes
- Pedigree, cross breed or mixed breed?
- What is self-insurance?
- I'm not ready to purchase insurance yet, can I save my quote?
- I can't find my dog's breed
- Are there any breeds that you can't insure?
- Why do you need my address for a pet insurance quote?
Pre-Existing conditions
Policy Info
- What happens when my pet reaches seven years old?
- How does travel cover work on my pet insurance policy?
- What's the difference between the Fixed for Life and Complete policy?
- Do you cover hip or elbow dysplasia in dogs?
- Can you cover my pet's pregnancy?
- Can you cover complementary treatments?
Renewal
Claims
- What happens if my pet passes away?
- When do I get 20% of my premium paid back if I don’t claim with my Moneyback policy/option?
- What happens if my cover runs out?
- What is my excess, and how does it work?
- Can you cover behaviour conditions?
- What is liability cover?