At ManyPets UK, our aim is to provide clear communication and care to all pet parents. If your claim has been declined due to missing veterinary referral documentation or incomplete medical history, it’s important to know what next steps you can take. We’re here to help you resolve claim issues and understand your options.
Understanding Declined Claims
A claim may be declined if essential documents are not provided, such as veterinary referral letters or full medical records. These documents help us assess the validity and details of your claim. Missing or incomplete information can delay processing, but you have steps you can take to resolve the issue.
How to Provide Additional Documentation
- Gather any additional documents, such as referral letters from your vet or a complete medical history.
- If your pet is rehomed and records are missing, provide an explanation of your circumstances.
- Submit the information via your ManyPets account, email, or contact our customer care team for guidance.
What if I’m Still Unsatisfied?
If you still disagree with our decision after submitting the required information, you can request a reassessment of your claim. Should you feel your issue is unresolved, please escalate your case to our complaints team. We are committed to transparency and want to ensure your concerns are addressed.
Conclusion: Dedicated to Helping You
At ManyPets UK, we understand how important your pet’s health is. If your claim is declined due to documentation issues, know that support is available. Our team will guide you through the process, helping you resolve any concerns and ensuring your pet receives the care they deserve.
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