Escalating a Claim or Complaint

At ManyPets, we know that prompt resolutions matter—especially when it comes to your claims or concerns. If you're unsure about your claim's progress, feel communication has stalled, or want to raise a complaint, we’re here to help. This guide explains how to escalate a claim or complaint so your pet’s wellbeing always comes first.

When Should You Escalate?

Consider escalating when you:

• Have waited longer than expected for a claim update
• Disagree with a claim decision
• Have unresolved questions after contacting support

Steps to Escalate Your Claim or Complaint

1. Contact the ManyPets Customer Care team via phone, email, or live chat for an update.
2. If unresolved, request your case be escalated to a manager or our dedicated Complaints Department.
3. If still dissatisfied, ask for a formal complaint reference and information about the Financial Ombudsman Service.

What to Expect from ManyPets

We’ll acknowledge escalated complaints promptly, keeping you informed every step. Our team provides clear, transparent updates and aims for a fair resolution as soon as possible, always prioritising your pet’s best interests and your peace of mind.

Conclusion

Your satisfaction with ManyPets is our top priority. By following these escalation steps, you can ensure concerns are addressed quickly and fairly. If you have further questions or need extra assistance, the ManyPets team is always here to support you and your pet.