If you’re locked out of your ManyPets online account due to two-factor authentication issues or an incorrect mobile number, don’t worry—we’re here to help. For security and to ensure your personal details are protected, online access issues must be resolved by our caring customer support team. Follow this guide to regain access quickly and get back to managing your policy with ease.
Why Online Account Access Can Be Restricted
Online account lockouts often happen if two-factor authentication (2FA) fails, or your registered mobile number changes. Since your account contains sensitive pet and policy details, we maintain robust security to keep your information safe. This ensures your pet's wellbeing and your own peace of mind.
How to Regain Access: Step-by-Step
- Call ManyPets Customer Support on 0345 340 4090. Our lines are open Monday to Friday, 9am–6pm.
- Let our team know you’re locked out due to two-factor authentication or a number change.
- We’ll confirm your identity for your security.
- Once verified, we’ll reset your two-factor authentication and update your number if needed.
Why We Cannot Reset Access by Email
Account resets must be done over the phone for your protection. This prevents unauthorised access to your policy or your pet’s personal information, which is in line with ManyPets’ commitment to transparency and reliability for all our valued pet parents.
After Gaining Access: Best Practices
- Update your contact details to avoid future lockouts.
- Review your policy and claim information regularly.
- Enable notifications for claim updates and renewals.
Conclusion: We’re Always Here for You
Our ManyPets customer support team is dedicated to keeping your online experience smooth and secure. If you ever face access issues, just give us a call. We’ll make sure you can manage your pet insurance swiftly—so you and your pet can get back to what matters most.
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